Awards and Recognition
A commitment to excellence...
Today’s healthcare consumers have a choice in the selection of their healthcare provider, and Southwoods has established itself as an innovative leader in the healthcare industry. Our services have been recognized as among the best in the nation, with notable awards and citations testifying to our ongoing commitment to high quality, patient-focused healthcare.
CMS Five Star Excellent Rating
The Centers for Medicare & Medicaid Services (CMS) has awarded Southwoods a five star “Excellent” rating for patient satisfaction. It is the only hospital in the region to earn this rating. CMS used actual patient feedback to measure Southwoods’ excellence in nine key patient perspectives: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines and discharge, cleanliness and quietness of the hospital environment and transition of care. CMS found 94 percent of patients expressed a willingness to recommend Southwoods as their hospital provider – much higher than the national average of 71 percent. CMS hosts a Hospital Compare website, where facilities in a given area are compared side-by-side. It is a user-friendly way for patients to get objective information about healthcare providers in their region so they may make informed decisions about the care of their families and themselves.
Pinnacle of Excellence Award℠
The Surgical Hospital at Southwoods is one of only three recipients nationwide of the 2017 Press Ganey® Pinnacle of Excellence Award. It is a highly competitive award that specifically recognizes select healthcare provider who maintain consistently high patient satisfaction levels for three consecutive years.
Press Ganey® partners with more than 10,000 healthcare facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience. Southwoods believes that this award is further evidence that today’s healthcare consumer places tremendous value not only on the overall quality of healthcare services, but also on being treated in a kind and compassionate manner by their caregivers.
Guardian of Excellence Award℠
Southwoods was awarded the 2017 Guardian of Excellence Award℠ from Press Ganey®. This award recognizes top-performing facilities that have consistently achieved the 95th percentile of performance in patient satisfaction. The Guardian of Excellence Award℠ is a healthcare industry symbol of achievement — fewer than 5 percent of all Press Ganey® clients achieve this threshold and consistently maintain it for the one-year reporting period. Southwoods has earned this recognition five years in a row.
Top Performer on Key Quality Measures
In December 2015,The Surgical Hospital at Southwoods received The Joint Commission’s award as a Top Performer on Key Quality Measures for surgical care. Southwoods was one of only 1,224 hospitals in the U.S to earn this distinction and one of only 181 to have earned this recognition for two consecutive years. The Joint Commission is one of the most respected healthcare accreditation services in the nation. In its annual review, The Joint Commission analyzed accountability data for thousands of hospitals across the country and found Southwoods to be demonstrably excellent in surgical care.