Awards and Recognitions
A commitment to excellence...
Today’s healthcare consumers have a choice in the selection of their healthcare provider, and Southwoods has established itself as an innovative leader in the healthcare industry. Our services have been recognized as among the best in the nation, with notable awards and citations testifying to our ongoing commitment to high quality, patient-focused healthcare.
Pinnacle of Excellence Award®
The Surgical Hospital at Southwoods is one of only three recipients in Ohio of the 2019 Pinnacle of Excellence Award®. This highly competitive award specifically recognizes healthcare organizations who maintain consistently high levels of excellence for at least three consecutive years in patient experience.
Patients themselves provide feedback to Press Ganey, who compiles the data which determines the awards. Press Ganey works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
Southwoods believes this award is further evidence that today’s healthcare consumer places tremendous value not only on the overall quality of healthcare services, but also on being treated in a kind and compassionate manner by their caregivers.
Guardian of Excellence Award®
The Surgical Hospital at Southwoods is one of 13 hospitals in Ohio to receive the 2019 Guardian of Excellence Award®, and only one of two to receive BOTH the 2019 Pinnacle of Excellence Award® and the 2019 Guardian of Excellence Award® in Patient Experience.
The Guardian of Excellence Award® recognizes top-performing facilities that have consistently achieved the 95th percentile of performance in patient satisfaction. This award is a healthcare industry symbol of achievement — fewer than 5 percent of all Press Ganey clients achieve this threshold and consistently maintain it for the one-year reporting period.
Southwoods has received this award every year since its inception in 2013.
CMS Five Star Excellent Rating
The Centers for Medicare & Medicaid Services (CMS) has awarded The Surgical Hospital at Southwoods a five-star “Excellent” rating for patient satisfaction. Southwoods is the only hospital in the region to earn this rating. CMS used actual patient feedback to measure Southwoods’ excellence in nine key patient perspectives: communication with doctors and nurses, responsiveness of hospital staff, pain management, communication about medicines and discharge, cleanliness and quietness of the hospital environment and transition of care. CMS found 94 percent of patients expressed a willingness to recommend Southwoods as their hospital provider – much higher than the national average of 71 percent. CMS hosts a Hospital Compare website, where facilities in a given area are compared side-by-side. It is a user-friendly way for patients to get objective information about healthcare providers in their region so they may make informed decisions about the care of their families and themselves.
Top Performer on Key Quality Measures
In December 2015,The Surgical Hospital at Southwoods received The Joint Commission’s award as a Top Performer on Key Quality Measures for surgical care. Southwoods was one of only 1,224 hospitals in the U.S to earn this distinction and one of only 181 to have earned this recognition for two consecutive years.
The Joint Commission is one of the most respected healthcare accreditation services in the nation. In its annual review, The Joint Commission analyzed accountability data for thousands of hospitals across the country and found Southwoods to be demonstrably excellent in surgical care.