Complaints, Grievances & Questions

Southwoods Health strives to meet the needs and expectations of our patients, their families, our physicians, employees and vendors. We are dedicated to providing quality care and welcome your input. Southwoods prohibits retaliation against anyone for raising, in good faith, a concern or question about inappropriate behavior. To discuss any concerns, please contact us at one of the numbers below.

Jenn Capezzuto, RN, MSN
Chief Nursing Officer
330-729-8007

Kimberly Jerome, RN, DNP
Director of Quality
330-729-8012

Anonymous Hotline
330-729-8028

You may also choose to contact:

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd
Oakbrook Terrace, IL 60181

Ohio Department of Health
Provider & Consumer Services
Unit 246 N High St
Columbus, OH 43215
ODH Hotline 1-800-669-3534

Southwoods Health strives to meet the needs and expectations of our patients, their families, our physicians, employees and vendors. We are dedicated to providing quality care and welcome your input. Southwoods prohibits retaliation against anyone for raising, in good faith, a concern or question about inappropriate behavior. To discuss any concerns, please contact us at one of the numbers below.

Jenn Capezzuto, RN, MSN
Chief Nursing Officer
330-729-8007

Kimberly Jerome, RN, DNP
Director of Quality
330-729-8012

Anonymous Concerns/Compliance Concerns Hotline
330-729-8028

You may also choose to contact:

Ohio Department of Health (ODH)
The ODH is also available to assist you with any questions or concerns about your hospital care. You can reach the ODH by calling 614-466-3543 or writing to:

Ohio Department of Health
246 N. High Street
Columbus, OH 43111

Joint Commission
The Joint Commission is a national hospital accreditation organization. You can learn more here www.jointcommission.org or reach them by writing to:

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Office for Civil Rights
You may also contact the Office for Civil Rights to file a civil rights, conscience, religious freedom or health information privacy complaint, at:

Office for Civil Rights
1-800-368-1019
TDD: 1-800-537-7697 https://www.hhs.gov/civil-rights/filing-a-complaint